Privacy policy
At "Grow-up Farm" (hereinafter referred to as "the Company"), when customers use the services provided on this website (hereinafter referred to as "the Service"), we ask customers to disclose information necessary for transactions and communication, such as name, address, phone number, and e-mail address (hereinafter referred to as "personal information").
The Company handles personal information in accordance with the intent of the Personal Information Protection Law and this Privacy Policy. This Privacy Policy represents the agreement between the customer and the Company regarding the handling of personal information disclosed to the Company.
1. Purpose of Use of Personal Information
The Company will use personal information for the following purposes.
1) To ship products to customers and to bill for payment, we use contact information such as name, address, and phone number. We may also use payment information such as credit card numbers or bank account details specified by the customer.
2) To communicate or confirm order details and delivery methods, we use contact information such as name, address, e-mail address, and order details such as product type, quantity, and billing amount.
3) To inform customers about campaigns, new products, or services, we use customer usage history and contact information such as name, address, and e-mail address.
4) To improve our services, we use opinions and survey results submitted by customers as well as their usage history.
5) To respond to customer inquiries or requests, we use contact information such as name, address, and e-mail address.
6) To allow customers to review their order history, we provide and display information such as product type, quantity, and billing amount.
7) To refuse service to individuals attempting fraudulent transactions, we may delete or suspend use of information such as name, address, ordered products, quantities, and billing amounts related to transactions deemed fraudulent.
2. Management of Personal Information
The Service manages personal information under the following structure.
1) We establish the necessary internal system in accordance with the Personal Information Protection Law and guidelines, and obtain written pledges from employees to handle personal information appropriately.
2) We restrict the use of personal information to employees who need it for business purposes and establish rules for storage and management of media containing personal information, taking preventive measures to protect it.
3) Personal information stored in our systems is accessible only to employees who require it for business, with access managed through accounts and passwords, which are strictly controlled to prevent leakage or loss.
4) For data transmission involving personal information over the Internet, we use SSL (Secure Socket Layer) encryption on necessary web pages to ensure security.
5) Provided it does not interfere with the operation of the Service, personal information is deleted after a certain period has elapsed from the time of receipt.
3. Provision of Personal Information to Third Parties
When placing an order, customers are deemed to have understood and agreed that the information specified in Sections 1.6) and 1.7) may be provided as stated in this Privacy Policy.
4. Disclosure of Personal Information
1) The Service will not disclose personal information to third parties without customer consent, except in the following cases:
・When requested by a court, police, or other public institution based on laws and regulations
・When specifically permitted by law
・When necessary to protect the life, body, or property of the customer or a third party and obtaining consent is difficult
・When necessary to protect or defend the rights, property, or services of the Company from acts violating laws or our terms, and obtaining consent is difficult
2) When a customer requests disclosure of their personal information, it will be disclosed only after confirming the identity of the individual.
Note: Identity Verification Method
Please mail a copy of an identification document (such as a driver’s license or insurance card) to the Company.
After confirming the details and verifying the identity, the information will be disclosed.