frequently asked Questions
Recent Frequently Asked Questions
- Can I order over the phone?
- Can I send one order to multiple addresses?
- Can I get gift wrapping or a gift tag?
- I want to change my order?
- I would like to cancel my order?
- Can I pay with points?
- Can I pay with a coupon?
- How many days will it take for the product to arrive after I place an order?
Can I order over the phone?
Sorry, we do not accept orders over the phone.
Can I send one order to multiple addresses?
Unfortunately, we are currently unable to send multiple orders to multiple recipients.
Can I get gift wrapping or a gift tag?
About Noshi
We accept requests for gift wrapping except for some products. Please check the individual product pages.
When placing an order, please specify the type of gift wrapping you would like in the "Delivery instructions for each item" section of your cart.
About gift wrapping
Please use our designated wrapping paper. For more information, please contact us by email.
Shop email address
Can you contact me when the product arrives?
Information about product arrivals and sales is provided in our email newsletter and news. You can also contact us by email.
Shop email address
Please note that we do not accept reservations for products via email.
Can I specify a desired delivery date and time?
The available delivery dates and times are displayed in the "Delivery instructions for each item" section of the product page and cart. Please check and specify your preferred delivery date and time.
Due to the nature of the product, we may not be able to accommodate your desired delivery date and time.
If we receive a large number of orders, or depending on the production volume and fishing conditions for some products, you may have to wait.
If the shipping date falls on a day when the wholesale market is closed, it may not be possible to specify a delivery date and time.
I want to change my order?
If you wish to make changes after your order has been placed, please contact us by the day after the order date . (Changes cannot be made after the day after the order date.)
Please check the order confirmation email we sent you and contact us by email with the following information:
Shop email address
(1) Order number
(2) Name of the person placing the order
(3) Registered email address
(4) Details of order changes
You can also reply to the order confirmation email with any changes you would like to make.
We will reply after checking the shipping status.
Please note that we cannot accept changes to the quantity.
If you wish to change the product or quantity, please cancel your order and place a new one.
Please note that we cannot change orders for items that have already been shipped.
I would like to cancel my order?
If you wish to cancel your order after it has been placed, please contact us by the day after the order date .
Please check the order confirmation email we sent you and contact us by email with the following information:
Shop email address
(1) Order number
(2) Name of the person placing the order
(3) Registered email address
(4) Cancellation of order
You can also reply to the order confirmation email stating that you wish to cancel.
We will reply after checking the shipping status.
Please note that orders cannot be cancelled for items that have already been shipped.
I would like to change the name of the orderer?
When ordering
In the cart, under "Confirm order details and fees," click "Change sender name" and enter the desired name.
* The name change will only apply to the order in question.
After your order is completed
Please let us know about the name change by replying to the order confirmation email we sent you after placing your order.
I haven't received an order confirmation email?
Immediately after completing your order, an order confirmation email will be sent to your registered email address.
If you do not receive an order confirmation email, your order may not have been completed successfully. Please check your "Order History".
If your order is not recorded, please place your order again.
* Please note that if there is an error in the email address you registered, you will not receive an order confirmation email.
* Please note that depending on your email reception settings, you may not receive the confirmation email.
About payment methods
I want to change my payment method?
If you wish to change your payment method, we may need to cancel your current order and place a new one, so please contact us by email.
Shop email address
When should I make the transfer?
We will not ship your order until we have confirmed your payment, so please make your payment within one week of placing your order .
If you have specified a delivery date, please make the payment at least three days before the desired delivery date .
Please note that if payment is made after this time, we may not be able to deliver your order on the date you requested.
Will a transfer slip be sent to me?
We do not handle this, so please use the forms provided by each financial institution.
What if I made a transfer using a name other than the name of the person who placed the order?
Please contact us by email with your order number and the name on the transfer slip.
Shop email address
Please note that products will be shipped only after payment has been confirmed.
I made a transfer, but I haven't received a confirmation email yet.
We apologize for the inconvenience. Please contact us by email.
Shop email address
- * If you are using a mobile email address, please make sure that you are able to receive emails from [@shop email address ] .
- * If you make a transfer on a Saturday, Sunday or public holiday, we will send you a payment confirmation email on the next business day.
I'm getting an error when paying by credit card.
Please check that the information you entered (card type, cardholder name, card number, expiration date, security code) is correct.
In particular, please make sure that you have not entered the expiration month and year in reverse.
Can I pay with a coupon?
Each coupon can only be used once per person. However, the applicable amount, expiration date, limited number, and minimum amount vary for each coupon, so please check the information provided when receiving the coupon.
When placing an order, please specify the coupon code in the "Confirm order details and price" section of the cart.
Coupons cannot be used when purchasing cash on delivery.
I would like a receipt issued.
Customers paying by credit card or bank transfer
If you would like a receipt, please select "Issue Receipt" from "Purchase History".
If you pay by credit card, we will issue a receipt after your order is completed. If you pay by bank transfer, we will issue a receipt after we confirm your payment.
Customers paying by cash on delivery
The copy of the shipping invoice we send you will serve as your receipt.
Please note that we do not issue receipts.
About delivery
How many days will it take for the product to arrive after I place an order?
Our shop carries a wide variety of unique foods and ingredients, including specialty ingredients that are generally difficult to obtain and traditional foods found only in certain regions.
In order to ensure freshness by delivering directly from the source, delivery times for each product will vary.
Available delivery dates and times are displayed under "Delivery specifications for each product" on the product page and in the cart, so please be sure to check them before specifying your delivery date and time.
1. Products for which delivery date can be specified
Please specify the delivery date and time in the "Delivery instructions for each item" section of the cart.
Please note that we may not be able to deliver your order on the date and time you requested due to delivery congestion, traffic conditions, and weather.
2. Products for which delivery dates cannot be specified
Due to the nature of the product, we may not be able to accommodate your desired delivery date and time.
Standard products will be delivered within 3 to 10 business days after payment is confirmed.
Delivery dates and times vary depending on the product, so please be sure to check the notes on the product page.
Products handled at Tsukiji Market will be delivered in the order they arrive at the market within the shipping period.
You may have to wait if we receive a large number of orders, or for products that are affected by weather or fishing, or that have limited production.
I would like to purchase an item for which a delivery date cannot be specified, but there will be days during the shipping period when I will be absent.
In the request field of "Confirm order details and price" in the cart
Please write "I will be away on XX/ XX month, so please refrain from delivery."
Due to the characteristics of the product or delivery status, we may not be able to fulfill your request. Please be aware of this in advance.
Are there any products for which you can choose the delivery method (e.g., refrigerated or frozen)?
To ensure the freshest possible delivery, some products are available with multiple delivery methods.
Choose the shipping method that best suits your needs.
Please specify your preferred shipping method in the request field.
If you purchase both refrigerated and frozen products, they will be shipped refrigerated if they can be shipped together.
If you would like frozen items to be delivered separately, please fill in the request field in the "Confirm order details and charges" section of your cart.
Please note that additional shipping charges may apply.
Since it's a gift, can I have the recipient not know the price etc?
Please rest assured that we do not include anything that could indicate the amount of money or other details.
I want to ship overseas?
Shipping is generally limited to within Japan.